This page sets out the general terms in relation to the Services we offer on our website. It is a legal document which is an agreement between TEAMONITE (whom we refer to as “we”, “our” and “us”), T-shop PARTNERS (defined as brands/event organisers selling their branded products on T-Shop platform powered by TEAMONITE) and the Customer (referred to as “you”, “your”, “he”, “she” or the “Customer”).
T-Shop by Teamonite is a hassle free solution allowing T-shop partners to sell their branded outfits online. Order processing, production, logistics and customer service are managed by Teamonite.
PRODUCTS AND SERVICES CONDITIONS
- Selecting Products and/or Services
We have categorised and engineered our products by its possible end use based on our partners requirements. Nevertheless, you are not limited to this sole end use. By doing so, Teamonite or our partners cannot guarantee the functionality and performance of these products with these other end uses.
We have made every effort to display as accurately as possible the colours and images of our products on our website. However, we cannot guarantee that the colour display on the screen of all devices will be accurate.
Price displayed in product view represents a fixed unit price including decoration, VAT and transport costs.
Prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
- Adding Products and Services to Cart
Our Size chart has been defined to facilitate selection of products. It is your responsibility to refer to the size chart to ensure that your requirements are met.
Once you have added products in the cart, we recommend that you conclude the purchase at the earliest as we cannot guarantee that products will be available in the size and colour selected.
- Confirming the Order
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
It is your responsibility to ensure that you have ordered the correct size, quantity and colours of each product upon confirmation of the order.
- Completing Payment
Production will begin only when payment has been received and confirmed. Requests for changes or alterations cannot be made after payment.
The prices stated when the order is placed shall be valid. All price information provided includes the applicable statutory amount of value-added tax.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities ordered per person, per company or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made on our website such as billing and shipping address, email address, phone number, BRN and VAT number for companies so that we can fulfil your order.
- Delivering the Order
All products shall be dispatched once payment has been received and confirmed in accordance with the above policies, and production is complete.
Teamonite guarantees delivery in Mauritius within 4 working days.
Once order is ready to be delivered, Teamonite will inform customer on date and estimated time of delivery. Teamonite assumes no responsibility for delays attributable to the fact that customer is not reachable by phone or not present to receive goods at any given address or due to any force majeure.
In the event Teamonite cannot deliver the order after two attempts, customer will be requested to either pick up the order at Teamonite’s Premises or pay an additional fee of Rs 250 for each attempt in respect of any subsequent delivery.
We endeavour to keep in stock sufficient quantity of products in every colour as available on the website. Should the selected product not be available at the time an order is placed, Teamonite shall notify the customer within 24 hours of the order confirmation and propose alternatives. If both parties do not come to an agreement; you may please refer to Cancellation and Refund Policy below for more information.
An option of “Need Next Day Delivery” is available with a limited range of products and decoration type. Thus, you can only request for the next day delivery option for these limited products at an extra delivery fee of Rs 250 only.
- Post-Delivering the Order
At Teamonite, all necessary precautions are taken to produce your order as per your specifications from the moment we receive your request up to delivery. If you receive the products that differ materially from what you created/ordered or the base product is faulty, please contact us at firstname.lastname@example.org or 2068989 without undue delay but not later than 14 days of receiving your order. Our customer service will respond to you within 2 working days to find a mutual agreement. The customer may do so, provided the products are unused and returned in its original packaging.
DELIVERY AND CANCELLATION/REFUND POLICIES
- Delivery Policy
This delivery policy governs the delivery of any items you purchase through Teamonite website. This delivery Policy is subject to the Terms of Service for the Teamonite website on which you made your purchase.
We fully manage and operate the delivery process ourselves without the involvement of any third party service.
We will only process your order after reception of payment. Your order will be delivered within 4 working days or within 24 hours for some specific products as from the payment received date. In no event will Teamonite be responsible for delays in delivery due to natural calamities, governmental acts or any other situations beyond our control.
Teamonite will only accept delivery to a valid street address in Mauritius. We do not deliver to P.O. Boxes, or local Post Office. Teamonite reserves the right to request a change in delivery address if that given by the customer is found to be unsafe for delivery.
Teamonite will inform you on the delivery schedule by contacting you on the telephone number you provided in your contact details. It is the responsibility of customer to ensure that the appropriate person has been assigned to receive the order at the time scheduled.
In case Teamonite cannot deliver the order after two attempts, customer will be requested to either pick up the order at Teamonite Premises or pay an additional fee of Rs 250 to schedule the third delivery.
Teamonite will always deliver the goods against a signature on the delivery receipt acknowledging acceptance and reception of the order. Teamonite will not be accountable for any loss or damages caused after delivery. Both Teamonite and the customer will have in possession a copy of the delivery receipt as proof of delivery.
Teamonite will always deliver a full order at one time. Partial delivery is not applicable unless under exceptional circumstances and as may be mutually agreed by the parties.
- Cancellation/Refund Policy
Teamonite commits to review each request for cancellation and/or refund and contact the customer to agree on the way forward.
2.1 Cancellation by Customer
Subject to the below provisions, the Customer has the right to cancel its order.
Teamonite.mu is an online shop selling customised and tailor-made products, thus the right of withdrawal from customer does not apply. Examples include:
- pre-produced goods that are decorated as per online design made by customer.
- goods that are tailor-made produced according to specifications or requirements of customer.
Customised orders are not exchangeable and non-refundable.
In case non-customised or plain products without decoration or Branded products on T-shop are bought, returns may be considered by Teamonite. Such request must be made within 14 days of delivery. The withdrawal period will expire after 14 days from the day on which you take physical possession of the goods.
To exercise your right of withdrawal, please fill in the attached cancellation/refund form (click to download) and send it to email@example.com before the withdrawal period has expired.
Once cancellation/refund form acknowledged, Teamonite will contact you to initiate procedures for the reimbursement of all payments received from you.
- If Products not yet delivered to customer, payment will be effected without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
- If Products already delivered to customer, we may withhold reimbursement until we have received the goods back in the same conditions as they were delivered to you. The goods must remain unused and returned in its original packaging.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are responsible for the cost of returning the goods. You are liable for any diminished value of the goods which results from your treatment of the goods beyond which is necessary to establish their nature, characteristics and functionality.
All reimbursement will usually be carried out using the same means of payment as you used for the initial transaction. We reserve the right to decide on the final means of payment for reimbursement.
2.2 Cancellation by Teamonite
Teamonite also reserves the right to cancel or limit any order under specific conditions. The customer will be notified of such cancellation as soon as possible and will be eligible for a refund.
We will not be held responsible for any delay or failure to comply with our obligations under these Terms of Service if the delay or failure arises from any cause which is beyond our control, including but not limited to, an event of force majeure.
No liability of any nature whatsoever shall be incurred by Teamonite on the happening of a force majeure or any such events as aforesaid. In this Clause 2.2, an event of force majeure includes but not limited to:
- An act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);
- Machine breakdown;
- A riot, commotion, strikes, go slows, lock outs or disorder; or
- acts or threats of terrorism.
Who to contact for additional questions?
If you would like any other information, contact our Customer Service at firstname.lastname@example.org or by mail at the following address:
Avenue Peupliers, Pointe aux Sables, Mauritius
Any customer requests will be responded by our team within 2 working days.