Teamonite Ltd (“Teamonite”) recognises that security and privacy of our customers are important. We take the highest precautions and follow the best security standards to ensure the protection of all your personal data from unauthorised access or use.
Teamonite undertakes to protect the information provided by the Customer in compliance with the Data Protection Act 2017 (DPA) of Mauritius.
Rights of customer as per DPA
How do I give my consent to use my personal information?
By accepting Teamonite’s Terms of Service, you consented for your personal data being used for the purpose of processing your order.
If we ask for your personal data for any other appropriate reasons, like marketing, we will ask you directly for your expressed prior consent.
How do I withdraw my consent?
You can withdraw your consent at any time.
If you wish to withdraw your consent on collecting, using, or disclosing your personal information, contact us at email@example.com.
What is the age of consent?
By using this site, you acknowledge that you are at least the age of majority in Mauritius and you are, in your capacity as the minor’s parent or guardian, giving us your consent to allow any of your minor dependents to use this site.
What are my rights of information and how can I access my personal data?
- Request confirmation as to whether their personal data are being processed;
- Access any personal data held about them by requesting copies; and
- Be provided with supplemental information about the processing of their personal data.
In the event the request is manifestly excessive, Teamonite will charge a fee for providing the information or taking the action requested, or else the requested action will not be taken.
What information we collect?
Information we collect directly from you
- Company Name
- Email Address
- Phone number
- Shipping or billing address
- Uploaded designs
We will also collect any other information that you choose to provide us through our site.
Information we collect automatically through your use of our website
When you browse our store, we automatically receive your computer’s internet protocol (IP) address that helps us learn about your browser and operating system.
How we use your information?
For offering our services
For you – To process your order; to reply to your requests; to update you on our services.
For us – To manage your account and to improve our services.
For our T-Shop Partners – To understand your specific needs with respect to their brands/event to improve their products and services for you.
For Marketing and Advertising
To share with you our latest promotional offers or any other product/service related information. We may advertise to you through our website, email or other third party websites.
To assess how our customers are using our site and services. To evaluate the effectiveness of our marketing and communication strategies on our customers. We may also use the information for any other research purposes.
For securing Rights
To protect and defend the rights and interests of Teamonite, our customers or the public.
For legal Compliance
To comply with relevant legislations and to respond to any request from the local authorities.
We may also disclose your personal information in case where our Terms of Service have been violated or where required or as authorized by law.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser upon your authorisation that enables the site’s or service provider’s systems to recognise your browser, capture and remember certain information.
You can choose to have your computer to warn you each time a cookie is being sent, or you can choose to turn off all cookies in your browser settings. Refer to your browser’s Help Menu to learn the correct way to modify your cookies. If users turn off cookies in their browser, some features will be disabled which might affect your site experience and unfortunately you will not be able to place orders online.
How we protect your data?
To protect your personal information, we take reasonable precautions and follow best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Your personal data is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
In addition, we recommend that you protect your information by choosing a strong password and keeping your log-in password confidential.
How we share your information with Payment Gateway Partner?
The Mauritius Commercial Bank (MCB) is our payment processing gateway. We provide to them with your personal information required to perform the services they provide to us. We recommend that you read their privacy policies to understand the way in which your personal information will be handled.
If you choose a direct payment gateway to complete your purchase, your credit card data will be used and stored on MCB server. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction, after which it is deleted. Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Teamonite will never store your credit card data at any time on their server.
MCB payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint collaboration of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by Teamonite and its service providers.
How we share your information with our T-Shop Partners
T-shop PARTNERS are defined as brands/event organisers selling their branded products on T-Shop platform powered by TEAMONITE. The name and contact details of our partners are stored in the legal information section of their respective shop.
We provide to them with your personal information only when you have agreed to share these while ordering to the T-shop page. You can withdraw your consent at any time. If you wish to withdraw your consent on collecting, using, or disclosing your personal information to our T-shop Partners, contact us at firstname.lastname@example.org. An official withdrawal request will also be sent by mail to our T-shop partners. T-shop partners will have to send back a confirmation note that the withdrawal request has been applied at all levels from their side.
Links to other websites
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
Our security policies and procedures are regularly reviewed.
If Teamonite is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Who to contact for additional questions?
If you would like to share your experience with us, register a complaint, or simply want more information on our Services, contact our Privacy Compliance Officer at email@example.com or by mail at the following address:
Avenue Peupliers, Pointe aux Sables, Mauritius
Any customer requests will be responded by our team within 2 working days.